Devender R Mannem is the Director of the SRE Practice team. He has over 20 years of experience in the design and development of Enterprise scale web applications using Java/J2EE and related frameworks. He has been involved with site reliability engineering (SRE) and observability for over 10 years and builds tools, processes, and automation for seamless customer experiences for major U.S. eCommerce clients with managed services from around the globe.