Nisum developed an application that allowed customers to purchase checked baggage online before their flight.
Customers can now purchase their checked baggage space online before their flight, instead of at the airport, leading to:
+40%
|
Expedited process for purchasing suitcases |
Business Challenge
An airline client was dealing with congestion at airport counters because customers needed to purchase their checked bags at the airport, leading to:
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Long waits to purchase checked bags
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Overweight charges at the counter
Solution
Nisum developed an application that allowed customers to purchase checked bags through digital channels, preventing further paperwork at the airport, resulting in:
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Increased revenue with the highly sold Baggage Purchase Application by developing the application with a Scrum team (a multifunctional team of back end and front end developers) and utilizing Java and Angular
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Increased digital penetration by evaluating user behavior with analytics and front end tools and techniques
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Reduced customer wait times and eliminated overweight charges by making checked baggage purchases available online, up to three hours before the flight
Feel free to contact us for more information on how Nisum can drive results for your company.
