Nisum implemented a new in-house picking system, AcuPick, that provided store associates with the capability to pick and scan online grocery items for third-parties, optimizing the picking process and reducing operational costs.

Business Challenge

A Fortune 500 grocery chain leader had a third-party picking system application that had a complex process for picking orders, leading to:

• High operational costs 

• A decrease in their order fulfillment rate due to an increase in order picking time

• An increase in latency, which causes difficulty in picking multiple orders
• Dropped orders
• Incorrect placement of products within their app
• Insufficient visibility of all products

Solution

Nisum implemented a custom in-house picking system application, AcuPick. AcuPick comprised of a redesigned mobile app, manager dashboard, remodeled backend utilizing Microsoft Azure for API flows, and a new database system. The new picking system provided store associates with the capability to pick and scan online grocery items for third-parties, resulting in:

• Reduced operational costs by developing an in-house picking system which eliminates third-party implementation and maintenance costs
• Improved overall efficiency of the picking process with a robust and user-friendly mobile application

• A significant reduction of multiple manual steps by automating the order release and prioritization processes 

• A reduction in latency by utilizing the Microsoft Azure database to increase app response times, product visibility, and the amount of orders able to be processed simultaneously, leading to fewer dropped orders
• Easier onboarding for new associates due to simplifying the picking process by removing redundant steps and item location optimization
• Decrease in fulfillment times as a result of Microsoft Azure’s quick database refresh rate 
  

Feel free to contact us for more information on how Nisum can drive results for your company.