A renowned F500 retailer faced obstacles in their loyalty program management due to obsolete technologies, which led to a myriad of operational inefficiencies including delayed processing speeds, high operational costs, and decreased customer satisfaction due to the slow accrual of loyalty points. The cumbersome manual handling of batch files was a significant bottleneck, necessitating a transformation.
Understanding the critical need for innovation, we modernized the client's approach. Implementing a state-of-the-art Node.js-based Azure serverless library, we redefined the client’s operational paradigm, facilitating the efficient management of batch files and expediting task execution significantly. This revolutionary system provided the client with the ability to process files autonomously, minimizing the necessity of manual intervention and optimizing resource utilization.This digital transformation led to an improvement in operational efficiency. Processing speeds increased, operational costs were reduced, and customer satisfaction was enhanced due to quicker, more efficient loyalty point allocation. With our innovative solutions, the client could achieve a significant reduction in development efforts and operational expenses, marking a remarkable elevation in overall organizational performance and customer satisfaction. The implementation of this serverless library resulted in:
Business Challenge
A F500 retail client faced operational challenges managing their loyalty program batch files due to outdated technology, resulting in:
- Delays in processing speed due to the time-consuming task of handling batch files manually
- Operational inefficiency and processing delays incurred from utilizing outdated batch file management
- High operational costs due to manual intervention and increase in resources and time needed to process loyalty program data
- Decreased customer satisfaction due to delays in receiving loyalty points due to slow batch processing
Solution
Nisum pioneered a Node.js-based Azure serverless library for the client, revolutionizing organization-wide serverless architecture adoption. This cutting-edge library efficiently manages batch files, selecting configurations by name, enabling rapid task execution in record time. This new technology allowed the client to autonomously reprocess files and eliminated manual intervention, resulting in:
- Increased processing speed due to the file process execution capabilities of serverless computing
- Enhanced operational efficiency by implementing a multi-execution framework that allows for organizational scaling, and eliminates the need for manual intervention thereby optimizing time and resource utilization
- Reduced operational costs by minimizing resource utilization and increasing processing speed for loyalty data
- The new library only requires configuration input, significantly reducing development efforts compared to building from scratch
- This on-demand infrastructure activates functions only when required, eliminating the need for constant IT engineer availability
- The system also offers multiple data cleaning and purging features to further cut expenses
- Improved customer satisfaction due to the faster processing time of loyalty program data allowing customers to access earned points in a timely manner
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