A Fortune 500 retail client was facing a significant challenge with their order management system (OMS) – an inefficiency that led to the separation of furniture and parcel items in orders, resulting in dual deliveries for a single purchase. This inefficient process not only doubled delivery efforts but also caused inconvenience to customers with separate delivery schedules for items within the same order. Key challenges included, complex delivery operations, excessive resource consumption, increased operational costs, and declining customer satisfaction. 

In response, Nisum crafted a groundbreaking B2B and B2C consolidation system, seamlessly integrating with the client’s OMS. This innovative solution enabled the combined delivery of both furniture and parcel orders over $15,000. By merging multiple items into one work order, the system ensured that customers received their complete orders on the same date, thereby enhancing cost-effectiveness and operational efficiency. The successful implementation of this new system is expecting to lead to:

Business Challenge

A Fortune 500 retail client grappled with an OMS inefficiency that divided orders with furniture and parcel items, resulting in dual deliveries for the same order. This fragmented process overburdened resources with doubled delivery efforts and troubled customers with separate delivery schedules for single orders. These inefficiencies resulted in:

• Increased delivery complexity due to the splitting of furniture and parcel item orders, requiring additional coordination and planning
• Elevated resource usage as a result of requiring two different deliveries for a single order, increasing the logistical burden and resource allocation
• Higher operational costs due to having to manage and execute two deliveries for one order 
• Decreased customer satisfaction and loyalty as a result of the inconvenience of multiple deliveries 
  

Solution

Nisum developed a B2B and B2C consolidation system that integrated with the client’s OMS, enabling combined delivery of both furniture and parcel orders over $15,000. This efficient solution merged multiple items into a single work order, ensuring customers received their entire order on the same date while improving overall cost-effectiveness. This new design resulted in:

• Simplified delivery processes by consolidating furniture and parcel item orders into a single shipment, reducing complexity and planning efforts
• Optimized resource utilization by enabling one delivery for combined orders, lessening the logistical load and resource allocation
• Reduced operational expenses by streamlining the order fulfillment process into one efficient delivery per order
• Enhanced customer satisfaction and loyalty by providing a more convenient single-delivery service, improving the overall customer experience

The transformative solution provided for our Fortune 500 retail client showcases the profound impact of integrating innovative systems to streamline complex processes. By consolidating furniture and parcel deliveries, we not only optimized their operational efficiency but also significantly enhanced customer satisfaction. This successful project exemplifies our commitment to turning logistical challenges into opportunities for growth and improved customer experiences.  Contact us today to explore how our tailored solutions can revolutionize your business processes, reduce costs, and elevate your customer service to new heights.